Thank you for choosing Infantso for your baby product needs. We understand that sometimes, you may need to return a product for various reasons. Please review our return policy below for detailed instructions on how to initiate a return.
Return Eligibility
To be eligible for a return, please ensure that:
- Product is eligible for return within 7 days of delivery.
- The product is unused, undamaged, and in its original packaging with all tags and labels intact.
- Refunds are processed within 3 to 5 business days of receiving the returned item.
- If the customer doesn't like the product, a refund of 80% of the product value will be issued.
- Refunds will be issued to the original payment method.
How to Initiate a Return
If you wish to return a product, please follow this step: Please fill out the entire return form below. We will review your request and respond within 24 business hours. https://www.infantso.com/pages/return-refund-request
Refunds
- Refund Eligibility: Refunds are processed within 3 to 5 business days of receiving the returned item.
- Refund Amount: If the customer doesn't like the product, a refund of 80% of the product value will be issued.
- Refund Method: Refunds will be issued to the bank account.
Exchanges
At this time, we do not offer exchanges. If you wish to exchange a product, please return the original item for a refund or replacement and place a new order for the desired item.
Defective or Incorrect Items
If you receive a defective, damaged, or wrong item, please contact us immediately. We will provide a prepaid return label and ensure a prompt replacement.
Non-Returnable Items
Due to hygiene concerns, the following items cannot be returned:
- Anti-Skid Socks cum Shoes
- Teethers
- All kinds of Breast Pumps
- Bathing Brushes
- Bottle Cleaning Brushes
- All Kinds of Potty Seats
- Feeding Milk Bottles
- Silicone Bibs
- Nasal Aspirator
Cancellations
Orders can be cancelled within 24 hours of placement. Please contact us as soon as possible if you wish to cancel your order. The order cannot be cancelled once it’s out for dispatch.
Anti-Skid Socks Shoes Size Exchange Policy:
In case you need to exchange your anti-skid socks for a different size, please be informed of the following policy:
Size Exchange Fee: A charge of Rs. 150 will be applicable for each size exchange request.
Condition of the Socks: The socks must be in their original packaging condition, unused, and with all original tags.
Request Process: To initiate a size exchange, please contact our customer service team with your order details and the required size. Once your request is approved, we will provide further instructions.
Refunds: Refunds are not available for size exchanges. The exchange fee is also non-refundable.
Time Frame: Size exchange requests must be made within 7 days from the date of delivery.
For any further queries or assistance, please reach out to our customer service team.
Product Warranty
Certain products may come with a manufacturer's warranty. Please refer to the product details or contact us for warranty information and procedures.
Exceptions
Note: Infantso reserves the right to modify or update this Return & Refund Policy at any time without prior notice. Customers are advised to review this policy periodically for any changes.
If you have any questions or need to initiate a return, please contact our customer support team at customercare@infantso.com or 9290000039.
Thank you for choosing Infantso. We are committed to providing quality products and exceptional customer service for you and your little ones.