Return & Refund Policy
Thank you for shopping with Infantso.
We want to make your shopping experience as smooth as possible. Please review our Return & Refund Policy below.
1. Returns Within 7 Days
Eligible products may be returned within 7 days of delivery, subject to the applicable product and return conditions.
To be eligible for a return, the product should generally be:
-
Unused and in acceptable condition
-
In its original packaging
-
Returned with all applicable accessories and components
-
Accompanied by the relevant order details or invoice
Return eligibility may vary depending on the product and the reason for the return.
2. Refunds for Customer-Initiated Returns
For eligible and approved customer-initiated returns, including reasons such as:
-
Change of mind
-
Product preference
-
No longer required
-
Not liking the product
an 80% refund may be provided after applicable deductions, subject to return approval and verification.
The final refund amount will be confirmed after reviewing the return request, order details, product condition, and applicable charges.
An 80% refund is not automatically guaranteed for every return request.
3. Defective, Damaged, Wrong or Missing-Part Products
If you receive a product that is:
-
Defective
-
Damaged
-
Incorrect
-
Missing parts
please contact our customer support team with your order number and clear photos/videos of the issue.
Our team will review the case and guide you through the applicable replacement, warranty, or return process.
The final resolution will depend on the product, issue, and applicable policy.
4. Non-Returnable Products
Certain products may not be eligible for return once opened or used due to hygiene or product-safety considerations.
This may include certain:
-
Breast pumps
-
Teethers
-
Potty training seats
-
Silicone feeding products
-
Other hygiene-sensitive products
For product-specific return eligibility, please share your product name/model and order number with our support team.
5. Return Shipping
Return shipping charges depend on the reason for the return and the applicable return policy.
For customer-initiated returns, such as change of mind or product preference, applicable return, service, or handling charges may be deducted from the refund.
For defective, damaged, incorrect, or missing-part cases, our team will guide you regarding the applicable return or replacement process.
6. Refund Processing
Once the returned product is received and inspected, the return request will be reviewed for approval.
If approved, the applicable refund will be processed to the original payment method.
The time taken for the refund to reflect may vary depending on the payment method and banking partner.
7. Marketplace Purchases
If you purchased an Infantso product through Amazon, FirstCry, or another marketplace, the return request should generally be raised through the respective platform according to its applicable return policy.
Our support team can assist with product-related guidance where required.
8. Important Note
Return and refund eligibility is subject to the applicable product, order, condition, and return policy.
Infantso does not guarantee a refund, replacement, or specific refund amount until the request has been reviewed and approved.
Infantso reserves the right to update this Return & Refund Policy from time to time.
For any questions or assistance, please contact us:
Thank you for choosing Infantso.